PRE-ORDER FAQs
The following FAQs apply to PREORDER items only. For general FAQs, please visit this page here.
How does Pre-Order work?
Items that are available for Pre-Order are typically our best-selling items that we have brought back due to high demand. These items often sell out very quickly, therefore we are excited to give you the opportunity to secure your size before it sells out again!
The process to Pre-Order an item/s is the same as normal products, however you will not be receiving your order within the normal shipping timeframe.
But not to worry! When the product is available to be shipped, you will be notified of the dispatch via email and will be sent a tracking number - there is no need for you to do anything further on your end! We will ensure your order is sent to you securely and safely.
Why am I being charged an extra $10 Shipping & Handling Fee?
We want to ensure you receive your Pre-Order items safely and securely when they arrive. Therefore, we charge a $10 Shipping & Handling Fee to cover the cost of the Express Shipping and logistical processes of your Pre-Order item/s.
Utopia Trinity Maxi Dress - March 27th
Utopia Malina Maxi Skirt - March 27th
Can I cancel my Pre-Order item/s before they are shipped?
Yes, you can! If you wish to cancel your Pre-Order item/s before they are dispatched, please email hello@tigerlily.com.au as soon as possible.
Please note, if your order has been packed and is processed for dispatch, it cannot be cancelled. However, you are welcome to submit a return of the item/s should you wish to do so. All returns must follow our returns criteria as displayed on this page.
What is your returns policy on Pre-Order item/s?
All Pre-Order items follow the same Returns Policy as outlined in this page.
Can I Pre-Order item/s in-store?
Pre-Order is only available on our online store and in the Tigerlily App and is not available in-stores.
Which items are available for Pre-Order?
Items that are available on Pre-Order will display a badge on the collection pages, product pages and is also displayed in the product name. Eg. "PREORDER Kaleho Lorena Shirt Dress - Popsicle Stripe". If an item is out of stock, and is something you would like to see in the future, please notify us by clicking the "REQUEST RESTOCK" button on the product page.
We cannot guarantee an item will come back in stock, however we always appreciate you knowing how much you love the item and are wanting to secure it in the future should it come back!